Status: Resolved
Date: August 28, 2026
Start Time: 4:29 PM ET
Resolved: 5:41 PM ET
Summary
At 4:29 PM ET, a system update caused an issue that prevented most users from logging into ReachMyTeach. Our team identified the issue, investigated the cause, and restored normal login functionality by 5:41 PM ET.
Messaging was not impacted. No inbound or outbound messages were affected during the incident, and messages continued to be sent and received normally.
Impact
The incident affected user login access to ReachMyTeach.
The issue caused by the update was resolved, and users are once again able to log in normally. We will continue to review the incident and our deployment processes to help prevent similar issues in the future.
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