Date: March 12, 2025
Time of Incident: 6:47 PM (EST)
Resolution Time: 11:41 PM (EST)
Status: Resolved
Summary of Incident
On March 12, 2025, at 6:47 PM (EST), ReachMyTeach experienced a service outage, preventing users from accessing the platform. Despite the outage, all incoming and outgoing messages during this time were processed successfully at 11:41 PM EST, and no data was impacted.
Resolution & Response
Our development team worked quickly to identify and resolve the issue, and full service was restored by 11:41 PM (ET).
Impact & Next Steps
- Impact: Users were unable to access ReachMyTeach during the outage.
- Messaging Status: All messages were processed as expected, with no data loss.
- Resolution: The issue has been fixed, and the platform is fully operational
We sincerely apologize for any inconvenience this may have caused and appreciate your patience. If you experience any further issues, please contact our support team: wupport@reachmyteach.com
The ReachMyTeach Team
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