Date: 4/25/2025
Start Time: 5:30 PM EST
Resolved: 8:40 PM EST
Summary
Between 5:30 PM and 8:40 PM EST, we experienced a service disruption that impacted user access to accounts and delayed some outgoing and incoming messages. We sincerely apologize for the inconvenience this caused.
Impact
- Users were temporarily unable to log into their accounts during the disruption.
- No messages were lost during this period.
- Some messages were delayed but were successfully processed and delivered once service was restored.
Resolution
Our technical team promptly identified the root cause and implemented a fix. Full access to all accounts and normal message delivery operations were restored by 8:40 PM EST.
Next Steps
We are reviewing the incident and taking steps to strengthen our systems to help prevent similar disruptions in the future. Our ongoing commitment is to deliver reliable, seamless service for all users.
We sincerely apologize again for the disruption and any inconvenience it may have caused. Thank you for your understanding and continued trust in our service.
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