Date of Incident
01/12/2026
Time of Incident
Approximately 10:30 AM – 12:40 PM (EST)
Description of the Incident
An issue was identified where some incoming messages were not displaying translated content from another language to English. Outgoing messages continued to translate accurately throughout the incident. Message delivery remained fully operational, and all messages were received and processed as expected. There were no privacy or data security concerns. The issue affected a subset of incoming messages during the incident window.
Impact
Some users may have temporarily needed to view original-language incoming messages until translations were restored. No messages were lost, delayed, or required resending.
Resolution / Steps Taken
Issue identified and confirmed
Engineering team engaged and investigated
Translation display functionality restored
Monitoring implemented to confirm stability
Verified outgoing translations and message delivery remained unaffected
Follow-Up
The issue has been resolved, and systems are operating normally. Continued monitoring is in place. No action is required from clients.
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