Sometimes you may receive a message that is not translated. This can happen for a few reasons:
The message was written using a mix of English and another language. When multiple languages are combined in a single message, the translator may not be able to reliably identify which language to translate from.
The message includes spelling errors, informal writing, slang, or abbreviations that make it difficult for the automatic translator to interpret. For example, a Spanish speaker might write “q” or “k” instead of “que,” or use shorthand, texting-style language, or phonetic spellings. In these cases, the system may not be able to generate an accurate translation.
The student or guardian’s preferred language is set to English in ReachMyTeach. If a family writes in another language but their language preference in the system is English, the message will not be translated. Updating the contact’s language preference will resolve this.
If untranslated messages continue after reviewing these possibilities, ReachMyTeach support with a ticket can help troubleshoot further.
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