How Districts Should Use This Guide
This guide is meant to be scanned, not read start to finish.
Need a link for families → Family-Facing Resources
Need language and logo for a newsletter or website → see Content for Newsletters and Websites
Need a message to introduce ReachMyTeach to a school/district → see Message Templates
Need help planning onboarding → contact support@reachmyteach.com
Family-Facing Resources (Links to Share)
Use this section when families ask for help, need written directions, or want to explore settings on their own.
Parent Help Desk and Walkthroughs
Screenshots, videos, translated videos and walkthroughs, and step-by-step walkthroughs for families.
Best for:
Families asking how something works
Introducing ReachMyTeach
Link: https://reachmyteach.freshdesk.com/support/solutions/articles/159000422322
One-Page Parent Directions
Share or print as needed:
Multilingual Enhanced Directions (or attach the English version in ReachMyTeach and it will translate to each family in their preferred language)
Best for:
Families who want written instructions
Attach to your introduction message of ReachMyTeach
Printed packets or registration materials
Family Portal and Helpdesk
Links:
Content for Newsletters and Websites
Use this language for community newsletters, school websites, or family handbooks:
ReachMyTeach is a two-way communication platform that helps schools connect with families through the languages they speak and the devices they already use. Families receive messages by text, email, WhatsApp, or phone call, with built-in translation and interpreter support. No app download is required.
Features include:
Text, email, and WhatsApp messaging
On-demand video interpreters
Scheduled conferences
ReachMyTeach prioritizes data privacy and is a member of the Student Data Privacy Consortium. Learn more about using ReachMyTeach here.
Optional Training and Events
Contact support@reachmyteach.com if you would like:
Open house or family night materials
Multilingual onboarding support
Staff-facing walkthroughs for registrars, counselors, or front office teams
Message Templates for Introducing ReachMyTeach
Use or adapt these templates when introducing ReachMyTeach to families.
District or School Introduction Message
We’re introducing ReachMyTeach, our new messaging system for staying connected with your school. Messages will come to you by text, email, or WhatsApp, and you can reply directly to school staff and teachers.
You do not need to download an app. Learn more and manage your preferences here: https://reachmyteach.freshdesk.com/support/solutions/articles/159000422322
For questions or to update your contact information, please contact your child’s school.
Teacher or Homeroom Welcome Message
Hello [guardian.firstname]! I will be messaging you about [student.firstname]. To contact me, simply reply to this message. Please respond with “hello” so I know I have the correct number. Directions are attached. Thank you.
WhatsApp Invitation Message
Hello, I am [student.firstname]’s teacher. We have several ways to message families. Would you prefer to receive messages on WhatsApp?
For additional details or support, please contact us at support@reachmyteach.com.
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