Accessing On-Demand Interpreters

The human interpreter service is available on-demand, allowing you to quickly connect with an interpreter whenever you need one.

Key Benefits:

• Guardians do not need to download apps or search emails.
• A link to join the call is sent to guardians via text message.

How-to Video Or, follow the written instructions below.

1. Call an Interpreter for a Parent Conversation

1. Start a New Message:

   • Click the red "Compose New Message" button in the upper left corner.
   • Select the call icon.

2. Search for the Student:

   • Enter the student’s name in the search bar.
   • Once found, select the guardian(s) you want to call.
   • 

3. Set Up the Call:

   • Use the drop-down menu in the bottom-right corner to choose "Video Call with an Interpreter."
   • You can add other teachers or guardians to the call:
     • Teachers will receive email invitations.
     • To add or remove participants, click their name or use the search bar.
     • 

4. Initiate the Call:

   • Click "Video Call with an Interpreter."
   • Confirm the language needed for the call.
   • You will be directed to the interpreter portal. Enable your camera and microphone to ensure the call functions properly.
   • 

5. Guardian Notification:

   • Guardians will receive a text and email with the link to join the conference.
   • If the interpreter needs to assist the guardian, they will have the guardian’s contact number.
   • 

6. End the Call:

   • When the conversation is complete, click "End Call."

Troubleshooting:
If there are issues with the interpreter, contact Lexikeet at 1(844)539-5338.

Need an interpreter without contacting guardians? Learn more here.

Need to schedule and interpreter for a different day/time? Learn more here.